Frequently Asked Questions

All delivery costs are calculated at checkout.
3D models have no shipping cost, and they don’t change the shipping cost when you order them with a 3D printed kit.

We accept credit and debit cards, PayPal, Apple Pay, Google Pay and Klarna (pay in instalments).

For printed kits: we usually send them within 2 to 3 weeks. It can occasionally take a little longer if we have a lot of orders or a printer issue.
If you need your order quickly, contact us to ask about express printing and shipping. This adds a fee to your order.

 

For 3D models: they’re digital, so you receive them as soon as your payment goes through.

Delivery usually takes 2 to 7 days depending on your location: France and Europe are the quickest, the USA and Canada the slowest.

We take custom orders and commissions. You can read our terms of service for commissions and custom orders here.

We comply with the GDPR, and all payments go through Stripe or PayPal, two secure services. We never have access to your card details.

Our 3D printed kits are printed to order. Each order takes around 2 to 3 weeks to print, then it’s shipped. You’ll receive email updates along the way.

3D models are available instantly after ordering: the download link is sent to you by email.

Yes, you’ll receive an invoice by email after your order.

Send us a message

We reply within 2 business days. If your message is about an order, add your order number so we can find it straight away. You can also message us on Instagram at @ainlina_props.

Booking Ainlina for an event or a brand campaign? The booking page has its own form.

Book Ainlina